JAM Care started life as just an idea in 2018 by our CEO and Founder James Nichols.

Having seen family members and close friends struggle to get access to great care, He knew there must be a better way and so spent the next few years learning about the industry, including working with a couple of different care providers, to truly understand the key challenges.

In 2020 he took the plunge, and JAM Care was born. Starting a business in the middle of the Covid pandemic, gave us an amazing insight, and an opportunity to help people at a time when they needed us most.

Our Service

Compassionate and comprehensive complex care with JAM Care

As a leading provider in the UK, we specialise in supporting adults and children with diverse and significant care needs.

We specialise in nurse-led, complex care for clients with a range of conditions. From brain and spinal injuries to complex genetic disabilities, challenging behaviour and learning difficulties, our dedicated team ensures all individuals receive the personalised support they require, enabling them to live as they choose from the comfort of their own homes.

JAM Care passionately believe that living with a complex condition shouldn’t mean an end to ordinary life. Since 2020 we’ve been providing quality, complex care in the home, offering a bespoke person-centred approach that our clients need to manage their condition.

What do we do that makes our approach work so well for us?

· Exceptional Care

· Clinical Excellence

· Focus on Long Term Relationships

· Tailor our training to the package

· Targeted and individual recruitment & retention strategies

Our JAM mission is simple. We want to help every client maintain their independence and live a rich and full life.

Our Values & Behaviours

· Word Hard & Smart – at JAM we urge our staff to go above & beyond and give everything they’ve got for their clients & colleagues.

· Be Reliable – we expect all staff to be trustworthy, honest & to show integrity, consistency and dependability in everything they do.

· Care – As a minimum JAM CARE staff should always be kind, supportive, and to protect the welfare of clients & colleagues.

“Award Winning Complex Care Specialists helping our clients to live a rich & full life”

Since opening the doors in 2020, JAM CARE has already made a hugely positive impact on the complex care industry, which has been recognised by not only our Regulator (the CQC) who awarded us ‘Good’ in all 5 categories in our last Inspection, the highest rating available for a 1st Inspection, but also by the Great British Care Awards, as well as winning Complex Care Provider of the year for the 2nd year running (2022/23 and 2023/24)

We work with

Commissioners – NHS & ICB

To enable our clients to live independent lives, we work often work with commissioner in the private and public sector. JAM CARE understands that commissioning priorities often differ, therefore we always ensure our packages are flexible to their requirements. Mutual trust is vital to JAM CARE and commissioners alike, and strive to develop our relationships though consistency of quality sustainable proactive strategies that are underlined by a cost effectiveness,

Case Managers

JAM Care know that case managers often seek to identify a service provider at an uncertain time for their clients, sometimes this is pending legal award. We appreciate the challenges the legal process can present and are always identifying ways to provide the very best outcome we can, working collaboratively with case managers to provide the very best care delivery possible. This means understanding the clients’ requirements, history and ambitions, from the start and building a care solution that incorporates this.

Families & Loved Ones

At JAM CARE we truly understand that the process for managing care for a family or loved one can be stressful. The importance of having the right provider in place cannot be underestimated. Therefore, to JAM from day one, it is so important that the relationships we have with our clients’ families and loved ones, are consistently respectful and honest, always holding in our mind that JAM CARE should be a positive impact on family life. That’s why we work with all families to understand routines, circumstances, activities, and the wishes of all parties that support and enable exceptional care delivery, and a positive environment for all.